Privacy Policy
How we collect, use, and protect your personal information
Last updated: 17 October 2025
1. Overview
This Privacy Policy explains how SwiftEd (ABN 30 302 607 433) ("we", "our", "us") collects, uses, and protects personal information in connection with our services and website.
SwiftEd is based in New South Wales, Australia, and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using SwiftEd, you agree to the practices described in this policy.
2. Information We Collect
We may collect:
- Personal information: name, email, phone number, organisation, job title.
- Booking data: school/OOSH details, program selections, participant numbers, dates, invoices.
- Payment data: transaction details (handled by secure third-party processors; we never store full card numbers).
- Technical data: IP address, browser/device details, cookies, analytics.
- Partner/staff data: Working-with-Children Checks, qualifications, insurance or compliance documentation.
3. How We Collect Information
- When you register, book, or apply as a partner
- When you contact us by email or form
- When you participate in SwiftEd programs
- Through cookies and analytics (e.g. Google Analytics)
4. How We Use Information
We use personal information to:
- Provide and manage bookings and programs
- Communicate with users
- Verify partner qualifications and compliance
- Process payments and invoices
- Improve our platform and user experience
- Meet legal and regulatory obligations
We never sell personal data.
5. Disclosure of Information
We may share information with:
- Program partners/staff to deliver programs
- Service providers (hosting, payments, analytics) assisting SwiftEd
- Authorities if required by law
Some service providers (e.g. Supabase, Vercel, Google Cloud) may store or process data outside Australia. We ensure they maintain privacy protections consistent with Australian law.
6. Data Security
We use reasonable technical and organisational safeguards to protect information from misuse, loss, or unauthorised access. However, no system is entirely secure.
7. Access and Correction
You can request access to or correction of your personal information by emailing hello@swifted.com.au.
8. Cookies and Analytics
We use cookies and analytics tools to improve performance. You may disable cookies, but some functions may not work properly.
9. Data Retention
We retain information only as long as needed for operational, legal, or accounting purposes.
10. Complaints
If you believe we've breached the APPs, contact hello@swifted.com.au. Unresolved matters may be referred to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Changes
We may update this policy periodically; the latest version will always appear on our website.